1st Line IT Helpdesk Engineer
Chorley
£23,000 - £25,000
Our Client is a growing company committed and motivated in providing first call IT support and solutions to businesses throughout the UK.
They are looking to appoint an enthusiastic, Level 1 Support Desk to join their friendly and dynamic support team providing remote support to our customer base.
The Role of 1st Line IT Helpdesk Engineer
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Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level
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Providing 1st line technical support across our customer base via phone or email
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Be responsible for both reactive and proactive maintenance activities
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Contribute to IT projects when required
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Follow agreed processes and procedures for the support team
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Maintenance of all IT service documentation
Person Specification
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The successful candidate will be comfortable working as part of a team and on their own using their own initiative
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One year’s equivalent work experience within an IT Support / Managed Service Provider environment.
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Be able to remain calm under pressure
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Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
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Have strong interpersonal skills enabling good verbal and written communication
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Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
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Be flexible in their approach to travel and projects undertaken
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Be driven to learn new tech and self-improve
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Understanding of ITIL best practice
Technical Skills
Essential
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Service Management tools for ticket handling
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Experience of remote access tools
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Microsoft Windows
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Desktop OS, Windows 7/8/10/11
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Microsoft 365
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Google Workspace
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Microsoft Azure
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Antivirus Solutions
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Microsoft Application Support (Outlook, Word, Excel)
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Active Directory/ Exchange
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Advanced understanding of computer hardware and business applications
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Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
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Good understanding of network
Desirable
- Familiarity with Autotask PSA, RMM
- Basic understanding and troubleshooting of network infrastructure
- Knowledge of ESET Anti-Malware solutions
- Macintosh support
- Knowledge of VMWare and Hyper V
- Windows Server
- WDS MDT SCCM deployment
Benefits
- Career progression opportunities.
- Company pension
- Health & wellbeing programme
- On-site parking