About Us: Connect2Dorset is a managed service agency owned by Dorset Council, providing temporary, contract, and interim opportunities within the Council. Our values are ethical, trustworthy, and caring, with profits returned to our Local Authority shareholders.
This job description comprises generic core duties applicable to all designated Team Leader
roles at this level within the Housing directorates of Dorset Council. In addition, duties
specific to the post are included in a context statement. The duties allocated may be
changed from time to time to reflect the changing needs of council.
Purpose and impact
As a line manager, to ensure that officers within their team are enabled to carry out their
duties and that excellent customer service is provided. To lead by example and give
direction, support and guidance to officers and to promote the work of the Council, its
purpose, aims and values. To represent the Service Manager at meetings as required
Key responsibilities
To manage, supervise and support officers under their direct line managementincluding all performance management and monitoring requirements and to work with
other team leaders to develop and maintain an integrated service.
To manage both their and the teams case load ensuring that statutory duties are metand that there is consistency and parity in the work of the team.
To ensure excellent customer service and that assurance and quality monitoring ismanaged effectively.
Prepare detailed and accurate reports and maintain and update records, completestatutory and internal returns and carry out related duties, ensuring the maintenance
of quality data.
To review and update policies and procedures in line with new legislation, regulationsand guidance and make management aware of any impact on service delivery. To
plan for change, provide advice, guidance and training to the service and others as
required.
To lead on specified areas of work - to maintain competency and provideprofessional expert advice across the wider team.
Through the appraisal process and as part of forward planning, to identify learningand development needs and, so far as is practical, ensure on the job training and
development needs are met.
Establish and maintain effective working relationships, representing the service in aprofessional capacity internally and with a range of external agencies and partners
enforcement bodies, contracted services, central government, community and
voluntary groups as appropriate.
Contribute to the corporate activities of the Service as a member of its managementteam including representing and making decisions on behalf of the service at regional
meetings and forums, groups, project teams, consultations and other similar groups
both locally and nationally.
Contribute to the Service's business planning process.
Responsible for recruitment and selection of staff.
Engage with and contribute to communication messages and plans for the service.NB: The duties and responsibilities of this post are not restrictive, and the post holder
may be required on occasion to undertake other duties. This will not substantially change
the nature of the post.
Supervision and management
Reporting to: Service Manager
Responsibility for: Team of Housing specialists in various functional areas.
Other factors
i.e.: resources, safeguarding, working environment, financial responsibility, practicalities
(weekend/night work required)
Resources
Responsible for the safe keeping and correct use of appropriate equipment, including
general agile working devices.
Collection of relevant fees (appropriate to specialist roles).
Safeguarding
Responsible for making referrals as appropriate
Working Environment
Remote and lone working is required to carrying out inspections, investigations or
site visits and home visits to clients at premises outside the control of the authority,
including domestic, outdoor and remote sites. Some work will be in adverse or
unpleasant environments.
Both office and field based with occasional need to work outside normal weekday
hours.
The post requires some walking and standing throughout the day.
Must have an appropriate driving licence or have access to a form of transport that
allows them to fulfil the full range of duties
Contacts and Relationships
Extensive public contact. Officers may experience conflict in carrying out duties.
Working with other agencies and partners.
Financial Responsibility
Responsible for their team's proper handling and processing of client cash payments
as necessary in respect of Bed & Breakfast or housing related debts as required.
Responsible for their team's proper handling and processing of payments made to
clients to support accommodation i.e. top ups for electricity or emergency food
provision as required.
Budget responsibility in respect of planning funds and various capital resources as
required.
Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates