Service Planner - £25,000 - £30,000 based in Chertsey, Surrey
Salary £25,000 - £30,000
Birthday off
Bonus
Social events
22 days holiday (1 additional day per year of service, capping at 25 days)
Bank holidays off
This is a great opportunity for a Service Planner to manage and book works including surveys, call outs, planned maintenance visits and quoted works. To manage the schedule and Engineers effectively to maximise the business efficiency. Strive to deliver world class customer service to both customers and colleagues alike.
Duties/attributes:
Previous experience of scheduling jobs
Good geographical knowledge of the UK
Strong customer service skills
Administration experience in an office environment
Highly organised
IT literate
Excellent telephone manner
Capable of planning time, prioritising and managing own workload in a high-pressured environment
Able to expertly handle customers’ expectations and confidently handle difficult situations
Process all customer orders efficiently & accurately
Schedule jobs accurately to Engineers and Sub-contractors located throughout the UK
Provide customers with regular job updates
Build rapport with customers
Liaise with Engineers and Sub-contractors – providing information & answering any queries
Manage Engineers rota, holiday and sickness with Operations Manager
Answer incoming calls, confidently dealing with all enquiries
Always provide excellent levels of customer service
Assist in managing Service Inbox
Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.
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Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer