Job Purpose:
To manage the day to day functioning and performance of a designated service team and area of specialist service delivery to ensure a positive working environment is maintained and a quality service is delivered.
Key accountabilities:
- Implement, develop and assist in the management of services delivered by the team within a defined specialist area.
2.. Support the Service/Area Manager to develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.
-
Develop, deliver and operationally lead quality service delivery elements, pathways and resources that meet service and local need.
-
Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions.
-
Manage a caseload of service users, completing and reviewing high quality and comprehensive assessments, risk assessments and support plans, including liaising with family members, significant others and professionals / agencies as appropriate.
-
Maintain accurate and up to date records and reports and provide written and verbal reports as required.
-
Analyse information and utilise this analysis to continuously improve the service.
-
Work as part of the local management team and participate in working thematic groups and corporate activities.
-
Contribute to the delivery of company strategy by communicating and implementing objectives and priorities at project level.
-
Take responsibility for Health & Safety issues in the working environment