Mpeople Recruitment are currently seeking an enthusiastic and confident Sales Account Manager on behalf of our client who are a reputable manufacturer based in Hyde.
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Hours of work: 9am – 5pm Mon-Thurs, Friday 9am - 4pm
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Salary: Upto £26,000 - £28,000 based on experience
You would be joining a team of 6 others made up of a mixture of sales and customer service, where all team members work together towards sales targets.
Duties will include but not be limited to:
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· Developing excellent relationships with regular clients
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· Identifying opportunities to maximise customer spend
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· Cross selling and upselling
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· Responding to customer inquiries via phone, email, or in-person.
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· Resolving customer complaints and issues in a professional and efficient manner.
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· Providing information about products service, and company policies.
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· Processing orders, forms, applications and requests.
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· Keeping records of customer interactions and transactions.
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· Communicating and coordinating with internal departments to resolve customer issues.
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· Identifying and escalating priority issues.
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· Handling customer complaints, providing appropriate solutions and alternative within the time limits.
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· Following communication procedure, guidelines, and policies
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· Taking the extra mile to engage customers.
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· Discussing products and services, assisting customers in selecting those that are best suited for them.
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· Presenting and following up quotations
The required traits, skills, and background:
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· Proven customer support experience.
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· Strong phone contact handling skills and active listening.
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· Customer orientation and ability to adapt/respond to different types of characters.
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· Accuracy and attention to detail
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· Ability to multi-task, prioritize, and manage time effectively.
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· Making outbound calls to generate sales from lapsed and new potential customers.
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· Promoting, selling and obtaining orders from prospective customers over the phone.
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· Develop long term collaborative relationships with customers.
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· Provide potential and existing customers with the highest level of customer service.
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· Prepare and present achievements and KPI.
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· Planning and organising skills.
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· Ability to prioritise own workload.
Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search