Job title: Major Works Supervisor
Job Location: Finsbury Park
Salary: £40,00 - £45,000
Job type: Permanent
About the Role
Working to deliver the best quality service, you'll be responsible for leading a team supporting the day-to-day activity. You'll drive excellent service standards, influencing profitability and basic budget management, Health, Safety and Environmental management and compliance, whilst ensuring ensure exceptional customer relationships are maintained.
About You
Candidates will have previous experience with a trade background (i.e., plumbing, multi skilled etc) with good knowledge of supervising, ideally within a social housing environment, coupled with the ability to establish and maintain effective customer relationships.
Key Accountabilities will include:
Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs
Represent client and resident performance meetings as requested by the Operations Manager
Manage the responsive repairs function to ensure consistent performance against targets
Effective and efficient management of material costs and ensure that all are following correct processes and procedures
Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the serviceYou must have a full UK driving licence.
You must have your SSSTS qualification
If you are interested please call Sommer on (phone number removed)