Our multiple award-winning client is currently seeking a Mortgage Enquiry Consultant to work in their busy office in Belfast. In your new role, you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working closely in a support role with the mortgage advisers assisting them with mortgage applications and communication with customers, banks and building societies, estate agents, and solicitors.
This is a developmental role which puts you on a pathway to become a Trainee Mortgage Adviser within two years. The Mortgage Enquiry Consultant role builds the foundations to start professional mortgage advice qualifications and a long-term career in financial services.
You will have the following experience/skills:
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Excellent sales/customer service experience.
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A proven track record of working in a busy mortgage administration or banking customer service role.
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Good knowledge of mortgages.
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Outstanding telephone manner and Excellent written communication skills.
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Excellent organisation and prioritisation skills to handle multiple tasks, stay focused under pressure and work to tight deadlines.
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Excellent attention to detail and accuracy of work.
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Confident in having challenging conversations.
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Proficient in the use of Microsoft Packages including Excel, Outlook and Word.
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To be successful you’ll also need to be a positive, friendly, multitasker who can work independently, and as part of a team
Required
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A minimum of 2 years of sales/customer service experience or banking customer service experience plus a
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Minimum of 5 GCSEs or equivalent at grade C and above, must include Mathematics and English.
Salary £21,000 - £27,000 per annum DOE. Our client believes excellent and professional customer service is paramount, and it’s their mission is to deliver expert advice to those that need it the most, so borrowing on property seems as stress-free as possible. They support clients at all levels, from first-time buyers to experienced investors
If you’re interested in the Mortgage Enquiry Consultant, please apply now or contact Bobby at Quay Recruit