A focused Customer Care Operations Manager is required by a leading Residential Development business.
Ideally you will have held a Customer Care Manager position or possibly be a Site Manager looking to take a new direction.
The role will include:
Providing an effective support function to our homeowners.
Responding to customer queries / complaints within company guidelines
Accurately liaise with the site teams to bring customer queries to a successful conclusion.
Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion.
Liaising with other departments when specialist queries or advice is required.
You will have:
Excellent communication skills and attention to detail when capturing and logging customer information
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Knowledge of COINS is an advantage but not essential as training will be provided
Salary and benefits package:
£45,000 - £50,000
Car allowance
Mileage
25 days annual leave
Pension
Life Assurance
Bonus