Lantern Debt Recovery
£24,336
Monthly bonus of up to £507 (£6,084 a year)
Hybrid working
33 days holiday (including public holidays) – rising to 36 with additional service
Cash referral scheme
Employee assistance
Healthcare
Retail discounts
Gym discounts
Free on-site parking
Loyalty reward scheme
Casual dress
Working hours:
Week 1 08:00 - 16:30
Week 2 09:30 - 18:00 + Sat 09.00 – 14.00 (WFH)
Week 3 09:00 - 17:30
Week 4 10:30 - 19:00
Elevation Recruitment Group is proud to be recruiting on behalf of a Lantern, at their contact centre in Leeds. This is a fantastic opportunity for a dedicated and enthusiastic Customer Service Advisor to join a dynamic team, committed to providing affordable debt payment solutions.
Key Customer Service Advisor Responsibilities:
Provide empathetic customer service to vulnerable customers
Assist customers with their financial queries, ensuring a high level of accuracy and efficiency
Update customer records accurately on the internal CRM systems
Adhere to compliance and regulatory requirements, handling sensitive and confidential information
Work collaboratively with team members to achieve department targets and KPIs
Customer Service Advisor Requirements:
Previous experience in a customer service or contact centre is desirable
Be a great listener
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to work under pressure in a fast-paced environment
If you are passionate about customer service and looking for a rewarding career, Lantern could be the place for you