My client is a family owned business based in Coventry. They specialise in providing surface finishing solutions and manufacture a range of machines, the consumables and offer a subcontract finishing service. Their products are supplied into a range of industries from Automotive, Aerospace, Medical and 3D Printing.
Overall purpose of job:
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Using various strategies and tools to provide effective solutions to customers' concerns.
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Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
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Promptly following up on service requests and providing customer feedback.
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Monitoring equipment and machinery performance and developing preventative maintenance measures.
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Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
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Monitoring inventory and reordering materials when needed.
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Leading the installation, commissioning and training of machines with customers (On site or at customer site)
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Wiring and labelling machines
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Building pneumatic circuits
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Travelling in the EU/International for machine installation and service (when required)
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Continuity testing for machines including final machine testing before despatch (AF16 and FAT’s)
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Main liaison for programming machines and coordinating feedback/changes with the programmer and then testing
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Writing reports, manuals and presenting findings to Managers and Supervisors on a regular basis.
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Supporting the manufacturing team with assembly and testing of machines which includes fitting, use of hand tools
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Main point of contact for troubleshooting customer machines and providing advice
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Onsite support for electrical/maintenance issues
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Ability to offer remote and onsite technical support/diagnostics