Role Overview:
The Senior IT Technician is responsible for providing exceptional technical services to internal staff. This role involves both proactive and reactive support measures to ensure reliable technical assistance, with a significant focus on managing and optimizing Office 365 for seamless organizational integration.
Key Responsibilities:
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Deliver dependable technical support through hands-on implementation of effective solutions.
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Manage and optimize Office 365, ensuring its seamless integration and utilization across the organization.
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Lead critical projects to enhance the company's internal systems, with an emphasis on leveraging Office 365 capabilities.
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Collaborate with technical personnel to provide superior and resilient IT services.
Qualifications and Skills:
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Extensive expertise in Office 365 administration and security, with a solid technical background.
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Proficient in the Office 365 application suite, including Azure, Intune, and Power Apps, and End-User Computing.
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Effective communication skills for engaging with IT users and suppliers, catering to various technical understanding levels.
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Strong organizational skills for managing daily tasks and project responsibilities.
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Commitment to continuous learning, embracing new technologies, and refining existing skills.
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Dedicated to customer satisfaction, ensuring timely and top-quality IT support.
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Exceptional verbal and written communication skills, including a professional telephone manner.
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Flexibility to adapt and work outside regular hours when necessary.
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Stay updated with current IT trends and advancements to maintain industry awareness.
Desired Attributes:
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Proficient in Office 365, with a thorough understanding of its suite of applications and End-User Computing.
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Effective at managing day-to-day tasks while handling major projects and end-user improvements.
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Committed to continuous learning and advancement in IT skills.
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Ensures timely and high-quality IT support to meet business needs.
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Demonstrates exceptional communication skills, both verbal and written.
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Adaptable to flexible work hours when required.
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Maintains awareness of current IT technology developments and trends