Spitfire Staffing is currently recruiting on behalf of one of our well established and successful clients in Croydon.
Due to further success and an upturn in business, they are looking for reliable and hard-working candidates to join the team.
The Role:
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Communicate with internal/external customers i.e. Sales managers / Service engineers and end customers on a daily basis via phone, and e-mail.
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Analyse incoming requests, identify anomalies and respond to customer communications with the relevant information on a timely basis.
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Address customer questions, issues and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
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Prepare and check initial quotations in line with discount policies and Sales Manager Guidance, ensuring that all part numbers, quantities etc. are correctly captured.
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Submit quotations to customers, ensuring the relevant Sales Manager is able to follow up on these, as needed.
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Process customer purchase orders in our local ERP system
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Effectively communicate changes to dispatch/warehouse regarding customer orders.
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Prepare customer requested shipping documents, labels, stamping etc.
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Process Sales Returns & Credits as appropriate
Details:
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Permanent full time contract
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£35k – £39k (dependent on experience)
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Annual Bonus (pro rata on year of joining)
Requirements:
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Proficient in Microsoft Office – Word & Excel.
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Experience of working within an ERP system.
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Ability to identify component parts from drawings.
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Experience from a Mechanical engineering environment would be beneficial.
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Important – Experience export regulations post Brexit.
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Ability to work with others and be part of a fast moving team.
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Good communication skills with both internal and external customers