Office Manager - Reading
Salary: £38,000 per annum
Hours: Days
Are you an experienced Office Manager with a passion for customer service and operational excellence? Join our dynamic team in Reading and play a pivotal role in ensuring our office runs smoothly and efficiently.
Key Responsibilities:
Customer Service: Assist the General Manager with day-to-day customer service issues, ensuring a high level of customer satisfaction and actively managing and improving the customer experience.
Employee Management: Work closely with the General Manager and Head of HR on employee performance matters, providing training and development for all staff, from induction through ongoing training, to ensure a multi-skilled office.
Office Organisation: Take charge of the day-to-day organisation of the office, ensuring a safe and productive working environment.
Communication: Maintain excellent communication with the external service team and develop strong relationships with key customer contacts.
Customer Support: Keep accurate records of customer requests, respond to queries promptly, and provide advice and support on the customer service system and portal.
Continuous Improvement: Actively feedback customer satisfaction levels and develop action plans to drive continuous improvement in service delivery.
Coordination: Coordinate customer service activities with production, transport, and customer service departments to ensure seamless operations.
Health & Safety: Implement Health & Safety measures and ensure compliance with relevant legislation.
Confidentiality: Adhere to strict confidentiality standards regarding all Company financial and salary matters.
Financial Management: Manage petty cash levels and ensure accurate record-keeping.
Performance Reporting: Report statistics and KPIs to the General Manager and provide reports to the site management team as required.
Office Supplies: Monitor and replenish stationery supplies within budgetary restraints.
Payroll Cover: Be trained and ready to cover in the absence of payroll staff.
Training & Development: Attend training courses as required to enhance your skills and knowledge.
Team Collaboration: Foster and maintain good working relations throughout the Company.
Ad hoc Duties: Perform other duties as required.
About You:
Proven experience as an Office Manager or in a similar role.
Strong customer service orientation with a track record of improving customer experiences.
Excellent organisational and time management skills.
Effective communication and interpersonal skills.
Ability to handle confidential information with discretion.
Knowledge of Health & Safety regulations.
Proficiency in office technology and equipment maintenance.
Join us and contribute to a positive and productive working environment. Apply today to become a valued member of our team