Automotive Service Advisor / Aftersales Advisor
Hull
£29,000 Salary - £35,000k OTE
Join a dynamic team in Hull and build a rewarding career in the automotive industry!
We are looking for a highly motivated and customer-focused Automotive Service Advisor / Aftersales Advisor to join our team in Hull. If you have a passion for delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Responsibilities:
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Welcome and greet customers: Establish rapport and understand their needs and expectations.
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Assess vehicle problems: Conduct thorough vehicle inspections, identify repair requirements, and accurately diagnose issues.
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Prepare service estimates: Provide detailed and transparent estimates for repairs and maintenance, ensuring customer understanding and approval.
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Communicate effectively: Keep customers informed throughout the service process, providing updates on progress and estimated completion times.
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Manage service bookings: Schedule appointments efficiently, ensuring optimal workshop flow and customer satisfaction.
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Process payments and invoices: Accurately handle customer payments and generate invoices, ensuring compliance with company procedures.
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Maintain strong customer relationships: Build trust and loyalty by providing excellent service and resolving any concerns promptly.
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Contribute to team goals: Collaborate with colleagues in the service department to ensure smooth operations and achieve department targets.
Qualifications:
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Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
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Strong technical understanding of vehicle systems and repair procedures.
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Excellent communication and interpersonal skills, with a focus on customer satisfaction.
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Ability to work independently and as part of a team.
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Proficient in using computer systems and service management software.
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Valid UK driving license.
Benefits:
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Competitive salary and benefits package.
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Opportunities for professional development and career advancement.
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Dynamic and supportive work environment.
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Discounted vehicle purchase and service rates.
If you are an experienced Service Advisor and can commute to Hull daily, then we want to hear from you