Job Role: Field Service Engineer
Location: Southampton
Work Pattern: Monday to Friday, 37.5hrs (8:30am-5:00pm)
Contact Type: Full-Time, Permanent
What you’ll be doing…
Diagnostic and Repair:
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Diagnose and troubleshoot faults in MFDs.
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Perform repairs on mechanical and electronic components of MFDs in accordance with the Mandatory Call Procedure.
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Replace defective parts with new or refurbished ones.
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Conduct thorough testing to ensure proper functioning post-repair.
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Update firmware and software as required, so IT knowledge will be an advantage.
Quality Control:
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Perform final quality checks on refurbished MFDs.
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Communicate with customers to provide an effective post call summary of faults, necessary repairs/parts along with clear timescales.
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Ensure all replacement parts meet company standards and customer expectations.
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Maintain accurate repair records of repairs.
Inventory Management:
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Manage and maintain inventory of spare parts, car stock and tools.
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Order new parts as needed to maintain stock levels.
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Track usage and report any discrepancies.
Health and Safety:
Documentation and Reporting:
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Document all work performed on each MFD.
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Provide detailed reports on completed refurbishments and repairs.
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Maintain logs of parts used and time spent on each task.
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Signal any sales opportunities to the relevant Sales team.
Skillset:
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Confident in maintaining strong customer relationships.
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Enthusiastic, with a can-do attitude.
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Strong attention to detail.
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Ability to work effectively and calmly under pressurized situations.
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Highly organized, process-driven, and able to take full ownership and accountability of high-level projects.
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Ability to work as part of a dynamic, fast-paced, and tight-knit team, as well as being comfortable working on your own initiative.
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Build effective working relationships with multiple stakeholders across the business.
What we can offer you…
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Opportunities to progress and grow your career.
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Stakeholder pension scheme & death in service benefit.
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Agile Perks reward platform offering discounts and great deals.
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Healthcare cash plan covering everyday expenses such as opticians, dentist, etc.
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Referral bonuses if you nominate a friend or a new customer