We are a renowned authority in unique and rare coins, known for world-first issues and exclusive editions. Catering to both novice and seasoned coin collectors, we offer bespoke services and a wide range of heritage and contemporary gold coins. Our expert Account Managers provide valuable guidance and insights into numismatics, ensuring a superior experience for our clients.
Since our inception in 2017, we have has grown significantly, driven by an employee-ownership model that fosters a supportive and rewarding work environment. Our rapid expansion and dedication to excellence have earned us the Investors in People Gold accreditation and numerous other accolades.
Role Summary:
As an Account Manager, you will be crucial in promoting our products through warm leads, securing sales, and developing long-term client relationships. This office-based role involves managing a personal client portfolio, meeting monthly sales targets, and providing exceptional service through regular follow-up calls.
Key Responsibilities:
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Make outbound calls to clients and manage inbound leads.
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Articulate the value and advantages of our products, tailoring offerings to client needs.
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Negotiate effectively and address client objections.
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Create and maintain long-standing client relationships.
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Identify client needs and recommend appropriate products.
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Ensure timely follow-ups to align with customer expectations.
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Develop and manage your own client base.
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Generate new client engagement and retain existing clients.
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Develop in-depth product expertise to become a market specialist.
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Achieve ambitious sales and productivity targets.
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Uphold a positive and professional approach, maintaining ethical conduct at all times.
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Act as an ambassador for the company and promote our brand.
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Comply with quality standards in accordance with OFT regulations.
What We Offer:
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Sociable working hours with the flexibility of split shifts.
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Lucrative remuneration package with an uncapped commission scheme.
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Incentives such as weekends away, cash prizes, and birthday incentives.
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Excellent pension provisions and generous holiday entitlement.
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Private healthcare and subsidised gym membership.
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Inclusion in our Employee Ownership Scheme after one year’s service, with additional annual bonuses.
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Comprehensive professional development through world-class sales training.
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Vibrant and amicable work atmosphere, filled with dynamic and friendly individuals.
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Recognition through the Investors in People Gold Award, an industry-leading Trustpilot rating, and impressive Glassdoor credentials.
Ideal Candidate:
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Outstanding verbal communication skills with the ability to establish rapport with clients.
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Exceptional customer service aptitude and a solid track record in sales, with at least two years of telephone-based sales experience.
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Skilled in negotiation and deal-closing abilities.
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Capacity to multitask effectively and manage time autonomously.
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Keen understanding of customer needs and the competence to promote our products convincingly.
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Reliable and committed, driven by self-motivation.
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Strong team player, fostering a harmonious and effective working atmosphere