Are you looking for a new exciting opportunity working as a 2nd Line Service Desk Engineer for a successful Service Provider based in Bristol?
This will be a hybrid opportunity with an alternating shift pattern including an afternoon shift.
Main Duties of the Role
-
Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date.
-
Manage tickets escalated from 1st line members
-
Maintaining internal documentation
-
Attending customer site when required
Your Skills and Experience
-
Experience within a similar position, ideally in an MSP environment
-
Excellent communication skills both written and verbal
-
Microsoft Desktop & Server, Exchange, Active Directory, 365
-
VMware / Hyper-V
-
Configuring and supporting Firewalls and Switches
-
Knowledge of ITIL
Salary
- £25,000-£30,000 per annum, depending on experience