Job Title:
Repairs Administrator
Salary:
£15,849.65 per annum
Location:
Stafford with hybrid working
Hours:
22.2 hours per week
We currently have a fantastic opportunity for a Repairs Administrator to join our in-house Responsive Repairs team, within Property Plus.
This role is a for a fixed term period of up to 12 months to provide Maternity Leave cover, the working hours are over a three day week Wednesday - Friday as part of a job share.
We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role
As our Repairs Administrator you will provide essential day-to-day administration support to the Responsive Repairs team. Your role will be pivotal in managing work schedules, arranging appointments and ensuring our operations run smoothly. We’re looking for someone with a proven track record in administration, strong customer service skills, and excellent IT capabilities. If you are a confident communicator, are approachable and can build and maintain effective working relationships, then we want to hear from you!
Skills and experience required:
- Experience of managing work schedules and arranging appointments for site operatives
- Confident user of IT and Microsoft Office Suite (including Word, Excel and Outlook)
- Experience of working in a responsive customer focused service environment
- Excellent communication skills with ability to converse via email, in person and on the telephone with ability to handle difficult conversations with diplomacy
- Experience of undertaking general administrative including letters, emails, mail merge, scanning, photocopying and filing.
- A basic technical knowledge of housing/repairs (desirable)
- Experience of working in social housing (desirable)
What we can offer you
We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
About us
As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.
How to apply
Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email us
Closing date: Monday 12 August 2024 - Interviews are scheduled to take place on or around 13th August 2024
- We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
- We may close this vacancy early if we receive a high volume of applications.
- If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion