Community Care Officer
Haringey
£20/hr
36/hrs a week
Start date: ASAP
Hatched Recruitment is working closely with the local authorities and we are looking for a Community Care Officer in the Haringey. Ideal for those who are looking a short term contract with the local authorities.
Job Purpose:
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
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To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
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It is envisaged that staff within First Response will also be able to initiate the following:
- Refer to other agencies
- Order equipment for clients (following training)
- Amend referrals
- Screen referrals to gather further information
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To process referrals and apply agreed eligibility criteria. This will involve collecting extra information form the referrer, service user or carer where appropriate.
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To accurately record detailed referrals, specifying clients needs.
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To work within agreed procedures, particularly those in relation to alleged safeguarding adults.
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To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy