Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manager, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.
Key Responsibilities
People Management
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Inspire and lead a team to deliver outstanding hospitality.
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Empower staff to anticipate and meet guest needs with autonomy.
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Conduct regular training and development to uphold first-class service levels.
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Maintain effective communication through regular meetings and briefings.
Product Management
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Ensure consistent delivery of high standards across all departments.
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Maintain a safe, clean, and inviting environment.
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Continuously seek ways to enhance the guest experience.
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Support company initiatives and uphold service excellence in all areas.
Process Management
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Oversee daily operations efficiently and effectively.
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Ensure compliance with health, safety, and HR procedures.
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Collaborate with the Executive Chef to optimise F&B operations.
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Stay informed of and communicate hotel updates and changes.
Profit Management
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Control operational costs and manage budgets proactively.
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Ensure accurate stock control and resource planning.
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Optimise staff rotas to meet wage percentage targets.
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Report and investigate any accounting discrepancies.
Skills and Qualifications
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Proven experience in hotel management or a similar leadership role.
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Strong commercial and financial acumen.
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Ability to train, develop, and retain a high-performing team.
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Excellent communication and interpersonal skills.
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Proficiency in IT systems and knowledge of Rezlynx is an advantage.
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Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).
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Outgoing personality with a passion for customer service