Are you passionate about fashion and exceptional customer service? TeamJobs is thrilled to partner with a renowned Fashion Brand in Poole, and we're on the hunt for a Customer Service Executive to join their vibrant team!
Up to £28,000 DOE
Poole, Dorset
Permanent / Full time role
Monday to Friday - 09:30am-18:00pmKey Responsibilities:
Answer calls and respond to emails in a timely and professional manner.
Handle customer inquiries via Live Chat.
Process returns from web sales.
Inform customers of any unavailable items and issue refunds accordingly.
Assist customers with faulty garments and propose satisfactory outcomes.
Support the B2B function as required.
Share positive feedback with the company.
Help develop customer ticketing systems and other systems to improve job effectiveness.Requirements:
Strong system skills; experience with Shopify and Sage 50 / 200 is ideal.
Positive outlook and problem-solving attitude.
Ability to work independently, be a self-starter, and know when to escalate issues.Benefits Package:
22 days annual leave
Early finish on Fridays during summer
Clothing allowance: £1,000
Fun Days out with the team.Ready to make your mark in the fashion world? Apply now and step into a role that blends your love for style with outstanding customer service!
INDCP