Title: Scheme Coordinator
Location: Belfast, BT15
Salary: Starting salary is £25,119 pro rata based on a 37 hour week. This equates to £13.05 per hour
Benefits include: great training and development opportunities, a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age), free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Hours: 36 hour, Monday – Thursday (7.5hrs) 9-5pm and Friday 9-3pm (6hrs).
Duration: Fixed term contract, 6 months.
On behalf of our client, an award winning Not- For -Profit organisation, we are seeking an individual to join their team on a 6-month fixed term contract in one of their Belfast sites.
Reporting to the Area Housing manager, the Scheme Coordinator will manage structured support for residents, deal with emergencies and ensure the smooth running of the scheme. The Coordinator will also supervise Scheme cleaners and relief staff as directed.
Main Responsibilities/Duties:
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Make daily contact with all residents except for those who have opted out of this service.
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Liaise and communicate with statutory and voluntary agencies including: doctors; relatives; ambulance personnel; clergy; hairdressers; PSNI; social workers; community nurses etc and all other forms of support as appropriate to the welfare of the residents. This will include consultation and assistance from the Housing Officer.
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Respond immediately to any emergency received during hours of work; summon appropriate assistance, contact relevant agencies and next of kin.
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Deal with emergencies, illnesses and deaths in a sensitive, supportive and responsible manner.
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Ensure the provision of a range of social events including coffee mornings, luncheon clubs, regular entertainment and outings as appropriate in consultation with the residents. Social events can take place during working hours and can be scheduled outside normal working hours in agreement with your line manager.
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Liaise with Telecare employees in accordance with agreed protocols and carryout early morning calls for those residents signed up to the service.
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Complete a support plan for each resident in consultation with the resident and keep files confidential and up to date for all residents. Update support plans every 6 months ensuring compliance with Supporting People guidelines.
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Keep a scheme diary of key events/incidents and keep all scheme paperwork in order.
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Understand and respect confidentiality of information received and provided relating to individual tenants.
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Responsible for maintaining the petty cash facility including the guest room and any other financial records in accordance with guidance and procedures.
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Supervise the cleaning of the building by domestic or contract cleaners, assist cleaners with the removal of the bins and ensure a clean and safe working environment, (where appropriate).
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Ensure clear access to the main doorway entrance, including gritting of doorways if necessary.
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Report repairs and maintenance problems and immediately report issues which pose a health and safety risk.
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Encourage and support the use of the common room by residents, for social activities.
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Supervise the security and proper use of the building and its facilities for the benefits of the residents whilst on duty.
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Hold an annual event for residents where the importance of group vigilance against burglary and break-ins is highlighted.
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Facilitate and undertake accompanied viewing of vacant properties with prospective tenants, promoting the profile of the Sheltered Scheme within the Community.
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Provide information as required to the Housing Officer relating to repairs; incidents; accidents; complaints and activities within the scheme in accordance with procedures.
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Attend resident’s meetings during working hours and ensure the residents committee is operated in accordance with RADIS’s Constitution.
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Maintain and regularly update local information regarding emergency evacuation of the Scheme as per the Business Continuity Plan.
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Provide residents with guidance and training on what action is to be taken in the event of a fire. Perform and record the weekly testing of the fire alarm system and conduct and record a resident evacuation fire drill every 6 months.
You will need:
- 3 years relevant experience (in the last 6 years) in a paid or unpaid capacity
OR
- Minimum of 5 GCSEs (at a minimum of Grade C) to include English and Math’s or equivalent
AND
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A minimum of 2 years relevant experience (in the last 6 years) in a paid or unpaid capacity.
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Good organisational & time management skills
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Ability to use own initiative and team worker
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Sensitive & supportive to people’s needs
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Encourage and enable tenant involvement in scheme management
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Good communication skills
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Ability to communicate clearly and effectively
**** Applicants will be required to provide confirmation of relevant qualifications / memberships at interview.
Successful applicants will be required to complete a Basic Disclosure Check. Having a criminal conviction will not necessarily debar an applicant from working with the Association. Disclosure information will be handled in line with the Access NI Code of Practice and the Rehabilitation of Offenders (NI) Order 1978.
If you would like to find out more about this role please email your CV in strictest confidence to Patricia at Apple Recruitment and you will then be contacted to discuss the opportunity. Alternative you can give me a call for a chat.
All applicants will be treated in the strictest confidence.
Please ensure your CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.
Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer