Inbound Sales Administrator
Ringwood
Permanent
£25,000 - £28,000 + Commission + Benefits
The Client
My client is a company that specialises in complete drainage services to corporate clients managing domestic and small commercial drainage failures. The company provides a quick and competitively priced response to their clients’ needs whether it be a simple blockage, a drain collapse or a burst water pipe. Due to recent expansion, they currently have an opportunity for an Inbound Sales Administrator to work from the clients Ringwood office.
Key Responsibilities
- Answering a high volume of new inbound enquiries via phone, live chat and contact forms.
- Dealing with inbound sales enquiries and converting leads.
- Taking payments from customers over the phone.
- Dealing with any inbound complaints efficiently.
- Managing a diary of customers and jobs to understand customers' needs.
- Managing an extensive range of job data and applying tasks where necessary.
- Manage inbound email inbox, distributing enquiries to the right place and handling a volume of customer service enquiries.
- Coordinating works for customers with the engineers.
- Ensuring quality control standards are met with every job.
- Auditing engineers job reports to ensure all job requirements are met.
- Creating and issuing Survey reports.
- Data input.
- General admin works where necessary.
Key Requirements
- Experience of working in a fast-paced environment.
- Excellent communication & phone handling skills.
- Efficient with Excel, Word, PDFs. CRM Systems etc.
- Previous experience within a similar customer service or sales.
- An ability to deal professionally, calmly and tactfully with customers.
- Ability to multi-task and work on your own initiative in a busy environment.
Benefits
- 28 days paid holiday.
- Heavily incentivised commission scheme.
- Pension.
- Staff events.
- Opportunity to grow and excel within the business