Customer Service Administrator, Permanent
Role: Customer Service Admin
Salary: £23,300
Hours: 8.30am - 5.00pm (Monday - Thursday)
Elevation Recruitment Group’s Business Support division are excited to be recruiting the role of Customer Service Administrator, for a manufacturing company in Sheffield.
The role of Customer Services Administrator will include:
Responding to and managing customer contact regarding complaints, queries and products
Actively managing any issues and escalate immediately where necessary - managing customer expectations through clearly explaining the situation, next steps and potential outcomes
Ensuring all customer details and communication is correctly recorded and updated
Demonstrate effective relationship building with sub-contractors and site teams and throughout the company
The ideal Customer Service Administrator will have the following knowledge and experience:
Evidence of providing an exceptional customer service
An excellent and professional telephone manner, along with good written communication skills
Ability to resolve multiple issues and problem solve
You must be organised, and be able to manage your own workload
If you think this might be the role for you, please get in touch