Implementation Project Manager
Are you an experienced Project Manager with a passion for delivering cutting-edge customer experience solutions? We are seeking a skilled Implementation Project Manager to drive the longer-term customer experience.
As Implementation Project Manager, you'll play a crucial role in transforming our billing and customer relationship management capabilities. You'll be at the forefront of implementing a state-of-the-art Salesforce CRM and Aptumo billing solution, setting new standards for customer service in the water industry.
Key Responsibilities:
Manage the implementation of commercial off-the-shelf (COTS) software, with a focus on Salesforce and Aptumo solutions
Collaborate with technical teams, 3rd party vendors, and the wider programme team to ensure deliverables align with the programme plan
Drive stakeholder management across all levels of the organisationRequirements:
Proven experience in implementing COTS software, particularly Salesforce (highly advantageous)
Strong stakeholder management skills
Ability to work effectively with technical teams and 3rd party vendors
Experience in utilities or similar industries is beneficial
Must be available for a quick start and able to commit to a minimum of 3 days per week on-site in ExeterBenefits:
10% Pension contribution
27 days annual leave + bank
Well being initiative
Cycle to work scheme
Discretionary bonus
Share schemeThis is an exciting opportunity to join a programme that's already completed its design phase and is moving into the build phase from August. Due to the immediate start required, we are unable to consider candidates with a 3-month notice period.
If you're ready to make a splash in this transformative role, please contact (url removed) for more information.
Note: Candidates must be within commutable distance to Exeter for on-site work