IT Support Engineer
York – Hybrid
£30,000 - £35,000
Elevation IT are working with a leading York based business in recruiting an IT Support Engineer.
Key Duties & Responsibilities:
Manage New Starter IT onboarding, Role Changes, and Leavers
Handle incoming requests, liaising with end users and IT suppliers
Provide support to end users at all organizational levels, locally and remotely
Perform regular maintenance and ensure uptime of video conference and other end-user equipment
Conduct computer builds, support, repairs, and troubleshooting
Facilitate user account setups and software troubleshooting
Configure and troubleshoot mobile and tablet devices
Support Teams Meeting Rooms
Skill & Experience:
Experience in both local and remote support
Proficiency in configuring and troubleshooting Windows 10 & 11
Familiarity with Mobile Device Management, particularly Apple devices
Experience in a Managed Service Desk environment
Familiarity with Office 365 client-side operations
Knowledge of Asset Management practices
ITIL Foundation v4 certification
Experience with Microsoft Teams Room systems
Network troubleshooting skills for both Wi-Fi and LAN
Due to site travel a valid UK driving license and own vehicle are required