Customer Service Administrator
Barnetby, North Lincolnshire
£26,000 - £30,000
8% Company contributory pension
Life insurance
Private Health Insurance
Opportunities for career development and progression within the company.
A supportive and friendly work environment.
Elevation Recruitment Group, Business Support division are recruiting for a fantastic opportunity to join a dynamic and growing team within an organisation in Barnetby, North Lincolnshire, as a Customer Service Administrator.
Customer Service Administrator Key Responsibilities:
Act as a liaison between the drivers, customers, and internal departments (e.g., logistics, operations) to ensure smooth and efficient operations
Use and maintain weighbridge software systems
Liaise with external haulage companies
Ensure all operations comply with regulations regarding vehicle weights, cargo types, and environmental standards
Assist with billing and invoicing processes based on the weight data recorded
Undertake the operation of a busy and fast-paced weighbridge
General administrative duties including recording weights, type of vehicle, whilst ensuring completion of the appropriate documentation
Efficiently input data onto the weighbridge from vehicles collecting/delivering to the site
Respond customer queries by telephone and email in a pleasant and efficient manner
Efficiently handle purchase orders, ensuring accuracy and timeliness in order fulfilment
Develop and implement order and delivery schedules, ensuring a smooth and efficient start-up
Run and analyse weekly budgetary and financial reports to provide insights and support strategic planning
Requirements of the Customer Service Administrator:
Proven experience in weighbridge admin / operation is essential
Strong organisational skills with a keen eye for detail
Excellent communication skills, both written and verbal, to effectively liaise with internal teams
Proficiency in Microsoft Excel, Outlook and experience using an ERP system
Ability to work under pressure and manage multiple priorities in a fast-paced environment