NEW ADMINISTRATION OPPORTUNTIY - INTERVIEWS NOW
Paddock Wood
£24,000 - £26,000 basic salary + Industry leading benefits***
Are you looking to join a fast expanding company at a time of transition for them so you can really make an impact?
Have you got previous office experience and are comfortable performing administrtion duties?
If so this opportunity could be perfect for you!
What you'll be doing:
Order Processing Management:
• Order Maestro: Ensure timely processing of orders, including Green Flag, Bac’s, and Minus Reviews, according to the daily schedule.
• Problem Solver: Address any discrepancies or issues in orders promptly, working with Account Managers and warehouse staff to ensure accuracy and efficiency.
• Daily Fixer: Manage and resolve order issues reported by the warehouse within the same day, keeping all relevant stakeholders informed and updated.
General Enquiries Handling:
• Being a Champion: Serve as the go-to person for all general enquiries via phone or email, ensuring timely and accurate responses.
• Inbox Manager: Monitor and manage the inboxes, responding to referrals.
• Booking Guru: Schedule and confirm both inbound and outbound pallet bookings in line with standard procedures.
• Record Keeper: Maintain up-to-date records and ensure all necessary documentation, including VAT/EORI numbers, are on file.
• Communicator Extraordinaire: Keep customers updated on pallet bookings, providing collection and delivery details.
Order Tracking and Issue Resolution:
• Tracker: Monitor and track all parcel/pallet orders daily, reporting any issues or delays to Account Managers and customers.
• Issue Resolver: Coordinate with couriers to resolve delivery issues and provide updated ETAs to customers.
General Administration:
• Accuracy Checker: Perform quarterly checks and updates on EU customers' VAT and EORI numbers.
• Code Reviewer: Regularly review and update commodity and meursing codes to ensure data accuracy.
• Stock Monitor: Maintain and monitor inventory for internal stock items like PPE, pallets, utilities, and stationery.
• Scheduler: Maintain and schedule key operational activities.
• Report Provider: Extract and provide key reports to management.
What you'll need to succeed in this job:
-
Good computer skills including all microsoft packaes (word, office, and exel)
-
Proven experience dealing with customer queries via email and telephone
-
Strong organisational skills and pro active approach to work
-
Order processing experience ideal
-
Ability to learn new CRM systems quickly
What my client can offer you:
-
Salary up to £26,000 a year
-
25 days holiday + bank holidays + birthday off every year
-
Discretionaty company bonus paid annually
-
5% pension contribution
-
Internal promotions
-
Summer, christmas and quartely company events
-
On-site canteen, air hockey and pool table
-
Newly renovated office space and an on-site gym being built
-
Free drinks and snacks
If you think you're right for this role please apply with a copy of your cv to be considered for an interview