To efficiently manage and support a team of engineers of all disciplines on a day to day basis,
ensuring consistent operational delivery through smart working and the efficient execution of their
day to day tasks. To liaise with the Helpdesk and Contract Management Teams to provide excellent
service delivery to our customers.
KEY RESPONSIBILITIES
To advise and provide assistance to our engineers on any technical matters
To improve service delivery performance and reduce costs where possible
To ensure SLA and KPI’s are achieved by our engineers
Working alongside the Helpdesk Team, assisting with Labour resource and technical issues or queries
To undertake HR process such as informal and, formal discussions, investigation meetings and any other HR related issues as required
To carry out engineer audits which would include PPE, vehicles, tools, ladders and Tool Box Talks
To manage all aspects of H&S in relation to all works from planning to completion, including RA&MS COSHH, etc
To support the Contract Management Teams in engineering service delivery
REQUIRED SKILLS AND EXPERIENCE
Technical qualifications – Combustion / Electrical / HVAC / Mechanical
Experience with training and supervising engineers
Good understanding of M&E Building Services
Good IT skills – Intermediate level, excel, word, power point
Excellent communication skills
Good understanding of Health & Safety in the workplace
Desirable:
IOSH qualification
Authorised Person – Electrical / Mechanical / Confined Spaces HVAP