The Staffing Network are seeking dedicated and customer-focused individual. In this role, you will play a crucial part in ensuring exceptional customer service for renowned brands. If you are a proactive and driven individual with excellent communication skills, we want to hear from you.
Key Responsibilities:
• Monitor and manage email queues, responding to customer enquiries and issues within our elite email support system - ensuring timely responses.
• Perform track and tracing activities to provide customers with accurate delivery and collection status updates.
• Collaborate with internal teams and potentially communicate with depots for problem resolution.
• Assist in managing an influx of customer calls, if required, after training.
• Promptly identifying and resolving issues.
• Ensure all Key Performance Indicators (KPIs) are met, including Average Handling Time and Call Service Response Times.
• Strive for first-time issue resolution, maintaining a high level of quality and compliance.
Working Hours:
• Monday to Friday 08:30 - 16:30
Skills required:
• Strong customer service skills and a friendly, bubbly telephone manner.
• Previous experience in a fast-paced customer service environment IS VITAL.
• Excellent written and verbal communication skills.
• Ability to build rapport with customers quickly.
• Proficiency in using Microsoft Office, Google Workspace, and Salesforce.
• Self-motivated and proactive problem-solving abilities.
Please APPLY with your cv and one of our team will be in touch