Systems Support Officer
Southwark
£22/hr
Start date: ASAP
Hatched Recruitment is working closely with the local authorities and we are looking for a Systems Support Officer
in the Southwark area. Ideal for those who are looking for a short term contract.
JOB SUMMARY:
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To work as part of a team maintaining the integrity and availability of all revenues and benefits systems. Ensuring the accurate and timely delivery of council tax, business rates and housing benefit over payments documentation and notices.
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Take responsibly for elements of the day to day systems management, planning and coordinating system and subsidy reconciliations and managing batch schedules.
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To provide technical expertise to support departmental projects and transformational change.
PRINCIPAL ACCOUNTABILITIES
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To provide advice, expertise and guidance on revenue and benefits application management, providing cost effective and innovative solutions.
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Respond to, take action and provide technical advice on user enquires, including complex enquiries referred from senior managers.
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Undertake investigations in conjunction with users, software suppliers and other relevant parties in order to resolve issues. Take ownership of disseminating lessons learnt and use them to make recommendations for process improvement and to implement those recommendations, once approved, in an effective and timely manner.
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Identify and take proactive action where improvements to system outputs and reporting will result in improved compliance or efficiencies.
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Ensure account reconciliations (circa £300m) are completed in a timely and accurate way, including;
o Housing and council tax reduction award postings, payments and returns
o Cash receipts for revenues and HBOP
o Revenues refunds
o Revenues suspense payments, reallocation to correct account to maximise income collection
- Investigate and resolve any reconciliation discrepancies reported by service areas and take action to resolve them in conjunction with Team Managers.
KNOWLEDGE:
1 Good knowledge of Northgate systems and/or specialist IT tools e.g. SQL, VB and Business Objects. Good knowledge of revenues and benefits business processes
2 5 GCSEs (including English and Maths) or equivalent or work experience of at least an equivalent level.
EXPERIENCE:
3 Recent experience in supporting system applications in a Local Government environment
4 Experience in data management and audit responsibilities
5 Experience of improving processes through digital transformation