We are seeking a Customer Call Handler to join our client's dedicated customer service team in the public sector. The successful candidate will be responsible for handling, logging, and forwarding customer calls efficiently and professionally.
Client Details
The organisation is a leader within the public sector. With an impressive workforce of over 1,000, this company provides essential services across the United Kingdom, with a focus on driving improvement and efficiency.
Description
As a Customer Call Handler you will be:
Professionally and courteously manage inbound customer calls
Log all customer interactions with accuracy and attention to detail
Forward calls to the appropriate department or team member as necessary
Maintain a strong knowledge of company services to provide accurate information to customers
Follow all company policies and procedures regarding customer interaction and data privacyProfile
A successful Customer Call Handler should have:
2 years experience with call centre environments
Excellent communication and interpersonal skills
Proficiency in using computer systems and software
The ability to work well in a team environment
A customer-focused approach and a commitment to providing high-quality serviceJob Offer
In return, our client can offer:
6 month FTC
Free on-site parking
An inclusive and collaborative company culture
The opportunity to work in Leeds, a vibrant city with excellent amenities and transport links
Hybrid working once training is completed
We encourage interested candidates who meet the above criteria to apply for this exciting opportunity in Leeds