Our client is looking to recruit a Customer Support & Sales Administrator.
The purpose of the Customer Support & Sales Administrator is to provide administrative and system support to the internal sales team. This consists of a variety of tasks, e.g. responding to customer queries, dealer management, policy management and accurate reporting.
This role is being offered on a fixed term basis (6-month contract).
Main Job Missions
Provide administrative support to the sales team
Respond to customers and partners within SLAs via email and telephone
Provide support for new and existing dealers
Ensure policy information is up to date and correct
Ad hoc support for other departments where required
Activities
Deal with document requests from Account Managers, dealers and customers
Ensure all details held are correct and change as applicable
Conclude cancellations as applicable
Ensure dealer accounts are up to date and correct
Provide administrative support with regards to prospects
Manage and be gatekeeper of several administrative systems
Assist Account Managers with any administrative and system issues
Update dealer areas as required
Any other ad hoc tasks to support the team
Qualifications required for this job
Hard skills
Excellent customer services skills
Proficient in Microsoft Office applications
Soft skills
Teamwork – being part of a team and working in a collaborative way with others
Confident speaking to customers over the telephone
Promote and support the company values
Quick with systems with an eye for detail
Ability to work under pressure
Punctual
Embrace a changing environment as our client looks to develop the team
Languages
English
French (not essential)
Benefits
25 days’ holiday, increasing with service
Extra day off for your birthday
Opportunity to purchase additional holiday
Company pension
Life cover
Critical illness cover
Private medical insurance
Enhanced maternity/paternity leave
Free on-site parking