Job Title: Customer Service Hebrew & English
Hours: Sunday - Thursday 7am -3pm Full time office based
Location: Canary Wharf, London
Salary: £28,000p/a
Permanent opportunity:
What are we looking to achieve?
Help customers and solve their problems in an accurate and efficient manner
Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
High degree of accuracy and skill in using systems and entering data including Amadeus GDS and
Salesforce
Develop and improve processes and ways of working
Troubleshooting with customers
Other administrative tasks
Contribute to our positive team spirit and work environmentSkills Requirements
Proven Amadeus GDS experience
Airline or travel experience
Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
An effective team player with a "can-do" attitude
Passionate about providing great customer care with a friendly personality
A confident and professional telephone manner
Self-motivated, proactive and able to work on your own initiativeAPPLY TODAY
CPProfessional