Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We’re looking for a Customer Service Executive to join our vibrant, dynamic team. As a key point of contact for our buinsess customers, you’ll play a crucial role in ensuring their satisfaction and loyalty.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve issues efficiently and professionally, ensuring a positive experience.
- Track and manage customer schedules
- Collaborate with internal teams to address customer needs.
- Maintain accurate records and update customer profiles.
Requirements:
- Excellent communication skills: You’re a great listener and can convey information clearly.
- Problem-solving mindset: You enjoy finding solutions and turning challenges into opportunities.
- Empathy: You understand and empathize with customer concerns.
- Attention to detail: Accuracy matters when handling orders and resolving issues.
- Adaptability
Qualifications:
- Previous customer service experience
- Positive attitude and a commitment to delivering outstanding service.
Perks:
- Competitive salary and benefits package.
- Opportunities for growth and advancement.
- Friendly and supportive team environment