Sales Administrator
Cardiff
Permanent 08:00 – 16:30 Monday to Thursday, and 7:30 to 14:00 on Friday
Salary £25k plus benefits
Job Purpose:
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To effectively manage estimating projects and analyse data to produce accurate quotations for our customers, these include Main Contractors, Sub-Contractors, and Architects.
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To maintain a high level of customer service through timely and effective communication.
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To support a culture in which employees take pride in their work, are focused on customer service, are proactive in finding long-term solutions to problems as they arise, are constantly looking for ways to improve the way they work, accept responsibility for their actions, and treat each other with respect.
Responsibilities:
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Produce quotations for projects using the EPICOR system and issue them back to the Sales Office Manager within dedicated timescales.
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Communicate regularly with external customers to ensure comprehensive and compliant quotation.
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Communicate with internal departments to ensure the accuracy of information and timings within the quotation.
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Review enquiries to ensure we can supply a compliant quotation within our product range.
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Ensure quotations are 100% accurate including relevant margins.
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Regular customer contact regarding key quotations
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Quote amendments pre and post-sale.
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Raise DFA’s when required ensuring accuracy and compliance.
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Ensure certification requirements are adhered to within the quotation.
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Answer general technical enquiries ie. specifications, certification, and building regulations, referring to the technical team when required.
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Follow all standard operating procedures and processes.
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Ensure KPIs are fulfilled.
Key Skills:
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Excellent communication skills.
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Professional telephone manner.
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Organised.
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Accuracy in attention to detail.
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Ability to work alone and communicate confidently as a team.
Qualifications:
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Proven experience of working in a similar role.
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Microsoft Office (word/excel/outlook etc).
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Experience in using CRM system.
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Ability to read construction drawings & schedules.
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Ability to understand standards and the routes to compliance advantageous.
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Construction product/systems estimating experience preferred.
Employee Benefits:
Monthly Spotlight awards
Death in Service scheme
Employee Assistance Programme
2 Socials a year
Optical Care Vouchers
Staff Workwear
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Recruitment Solutions Workforce Limited offers the services of an employment agency for permanent roles and an employment business for temporary roles