Customer Service - Motor Claims Handler
Location – Bournemouth (Hybrid Working)
Salary – £24,100 per annum (increasing to £27,100 within 30 months)
Hours – 37 ½ hours per week, Monday – Friday 9.00am – 5.00pm
Are you ready to be the reassuring voice for customers about their Motor claim? Join a growing team in Bournemouth as a Motor Claims Customer Service Advisor. No prior insurance experience necessary – just bring your eagerness to learn and enthusiasm for customer service.
Main Responsibilities:
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Guide customers through their policy coverage to ensure they fully understand their benefits.
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Provide a stress-free experience by addressing customer concerns with clarity and empathy.
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Assist in creating new claims and ensure thorough understanding of customer needs.
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Handle enquiries from brokers and partners to ensure continuous progress.
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Ensure accurate processing of claims with comprehensive training provided.
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Manage challenging calls professionally and efficiently.
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Deliver outstanding customer service, prioritising customer satisfaction.
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Identify potential fraud indicators and make informed decisions through effective questioning techniques.
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Maintain consistently high standards in handling calls.
To be successful as a Motor Claims Customer Service Advisor, you need to have the following skills/experience:
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Prior customer service experience preferred but not required; we prioritise attitude and potential.
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Passion for delivering exceptional customer experiences.
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Resilience to handle tough situations with a positive outlook.
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Strong verbal and written communication skills, with an ability to simplify complex concepts.
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Eagerness to learn in a fast-paced environment.
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Team player mindset, thriving in collaborative environments.
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Can-do attitude with a commitment to fostering an inclusive team culture.
In exchange for your hard work and commitment, our client offers the following amazing benefits:
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A competitive pension for which our client will pay twice the amount.
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Generous amount of holidays with the option to buy up to 10 additional days.
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Regular salary reviews
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Discretionary annual bonus based on personal and company performance
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Life assurance of 4 x salary with the option to flex up
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Return to work programme scheme
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Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers
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Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more
So, if you are looking to join a company where you will be rewarded for your hard work, apply today