Role: Application Support Analyst
Location: Hybrid - home based mainly with very occasional travel to M4 / Home Counties office
Salary: £31,700 + a comprehensive range of Employee Benefits, (including 13.5% Pension and a wide range of travel and shopping discounts)
Key Skills: Great customer skills, Application Support, 2nd line, great problem solving skills, ServiceNow, broad IT skills including M365, (Power BI ideal)
Why Apply: This role is for you if you are a natural technical problem solver who can offer Users a great support service. You have a great affinity with IT and can learn applications quickly to be able to support others who don't find it so easy. You can calmly support a User, guiding them through how to use their technology so that they are delighted with the outcome.
The Role:
You will be supporting a large number of bespoke business applications that support a range of critical services.
You will receive 2nd line tickets, and support emergency services staff to help them get the full functionality out of the broad range of software applications that they use. Taking ownership of each issue, escalating where necessary, and supporting each User until their issue is resolved.
The role is part of a highly supportive and collaborative team, despite being geographically spread across the region.
The successful candidate will be able to demonstrate:
Essential:
1or 2 years experience in either a Service Desk role of Applications Support role, where you have had to support a range of User queries around Application support
A great attitude towards user support. You need to be able to demonstrate that you are someone who will take ownership of each issue and see it through to resolution
Strong verbal and written communication skills to liaise confidently across the Users and the wider technical support teams
A natural affinity with technology, able to learn software applications quickly and explain to others how to use them.
Broad technical skills, ideally including MS365, any CRM and general business applications. Power BI would be highly desirable.** You will need to be able to demonstrate that you have lived and worked in the UK for the last 5 years in order to meet the security vetting required for this role