Our established and growing client based in Caerphilly are looking to recruit a Customer Service Executive to join their busy but friendly team. The role is to provide a professional and effective point of contact ensuring that a courteous, helpful and supportive service is provided to customers and colleagues alike.
The Role:
Provide accurate information to customers and representatives on products, prices, and lead-times.
Process Quotation's for customers.
Take every opportunity to turn an enquiry into an order and up sell add on products.
Accurate and efficient processing of customer orders to deadlines. Liaison with internal colleagues to ensure the best delivery dates and answers to queries are secured to meet customer requirements.
Resolve customer return requests and invoice queries promptly to ensure customer payments progress.
Provide excellent customer service by being always helpful and courteous.Requirements:
Experience of working in a customer orientated, fast paced service environment.
Excellent customer service skills.
Good negotiation and influencing skills.
Good organisation and time management skills.
Highly detailed in approach, with good problem-solving skills.
Self-motivated and able to maintain a confident, positive attitude.
Team player with the ability to inspire and motivate others
Good people, verbal and written communication skills.
IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.This is a fantastic opportunity for you to start or continue your office career within a local established business. The company offer a small office supportive environment and will develop skills within the customer service arena. They offer some Hybrid working 1 or 2 days a week after initial training. Excellent benefits and salary increase after probation period of 6 months.
Hours are 9-5pm Monday to Thursday finish early at 4.30 on a Friday
25 days holidays plus bank holidays
Pension
Car parking
Career development