My NHS client is looking for experienced administrator to come and join our team as a 'Process Agent' working on a busy desk in Leeds, UK. This role has the option to work on a hybrid basis after the initial training period.
Role: Process Assistant
Location: Leeds , LS11
Hours: Monday- Friday 9:00-17:00pm
Contract: 6 months, with the opportunity to go permanent
Start date: ASAP
Duties include:
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and prioritise allocated work daily.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Essential Skills:
Attention to detail.
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high-quality customer service in a professional manner, creating trust and confidence.
Excellent communicator.
Effective team player, who constantly displays commitment and flexibility.
Assimilates and applies policies and procedures consistently.
Accurate and timely delivery of tasks.
Effective problem solver.
Excellent organizational skills.
Attention to detail in record keeping