IT Technician
Location: Norwich, NR4 7LP
Salary: FTE £26,873 - £29,269 per annum
The Academy is a dynamic, nurturing learning community with the highest expectations and aspirations for their students and staff. They strive to ensure that every child, irrespective of their starting point, receives an excellent education enabling them to become the best version of themselves. They are committed to ensuring all their students succeed and embrace the opportunities and experiences available to them.
The Academy is part of the Trust, working together to build a highly successful community Academy for all their students.
The Role
They are looking for a hard-working and enthusiastic person with high standards and attention to detail and the ability to communicate and interact effectively with others as part of their school as an IT Technician.
As an IT Technician you will be responsible for all day-to-day support and management of the technology equipment deployed at the school and the post holder will be the first point of contact for all ICT related Issues. The technician will be need be a resourceful and proactive self-starter as a significant quantity of their daily work will not be directly supervised by central technical staff.
Key Responsibilities
- Problem solving hardware and software, either remotely or with the end user;
- Configuring and installing replacement workstation devices and performing regular pre-emptive checks on deployed equipment;
- Maintaining and adjusting fixed in-class audio/visual equipment;
- Supporting printers and photocopiers and reporting faults to 3rd party support companies;
- Replacing and re-ordering hardware and device consumables as directed;
- Dealing with day-to-day user requests for password changes and account resets;
- Assisting other members of the wider trust ICT team time as directed and required;
- Preparing written-off equipment for proper disposal under WEEE regulations;
- Maintenance and support of the school’s Management Information Systems;
- Supporting technology at whole-school events
- Ensuring that the school’s website remains online;
- Monitoring and administration of the school’s internet filtering system;
Skills and Qualifications
The personal competencies expected of all School support staff are:
- The ability to communicate clearly and tactfully using appropriate methods and an awareness of the impact of your own communication on others;
- Able to maintain positive relationships with all and able to work as an effective and flexible part of a team; willing to change methods of work and routines to benefit the team;
- Willingness to accept responsibility for your own actions; the ability to prioritise effectively, meet deadlines and accept challenges.
The professional competencies expected of an IT Technician are:
- Be able to demonstrate a track record of proactive behaviour, delivery to deadlines and providing consistently excellent customer service
- Demonstrate an understanding of the wider context in which support teams operate, see problems from the users’ perspective and adapt responses accordingly
- Have strong planning and organisational skills
- Be able to multi-task and work under pressure
- Be flexible and resilient in managing and executing their daily responsibilities
The qualifications and previous experience required for an IT Technician are:
- Qualified to Level 1 or Level 2 or with equivalent experience
- Experience of working in an education setting is preferred.
Benefits
- Continued professional development that is relevant to you and your career path
- Free on-site car parking
- A generous pension as part of the Local Government Pension Scheme (LGPS)
- Discounts, reward cards & promo codes via their staff benefits platform
- A Cycle to Work scheme
- 24/7 access to their Employee Assistance Programme, at no cost to you
- Free access to their on-site gym
To Apply
If you feel you are a suitable candidate and would like to work for this Education Trust, please click apply to be redirected to their website to complete your application.
Deadline for applications: Weds 4th Sept, 12.00pm.
Interviews to be held on: Tues 10th Sept
The Trust is committed to safeguarding and promoting the welfare of children, therefore all applicants must be prepared to undergo a number of checks to confirm their suitability to work with children and young people. The Trust welcomes applications from all sectors of the community. In accordance with the Department of Education’s “Keeping Children Safe in Education”, references will be sought on all short-listed candidates before interview