Parker Jones Group is currently seeking a Resident Liaison Officer for a National Building Maintenance contractor operating in the Ashford area.
As an RLO you will provide effective communication, consultation, administration and support between customers/tenants and clients on the planned maintenance, kitchens and bathrooms contracts.
Key Responsibilities:
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Delivery of pre-work notifications / discuss colour choices (where applicable)
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Manage access notifications and appointments
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Manage residents’ expectations, rearrangement or postponement of works
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Customer Complaints and issue resolution
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Delivery of customer survey process via door to door surveys and telephone surveys
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Log and update Quality Plans that are sent to clients
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Arrange and attend Resident Open Days
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Aid with administration duties in relation to the project
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Communicate the above with the site staff and our client
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Support with Community Projects / activities where requested
Knowledge/Experience:
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High Level of Customer Care skills including negotiation and listening skills
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Good time management and organisational skills
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IT Skills/Understanding of EXCEL and WORD
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Good telephone manner
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Full UK Drivers Licence
Package:
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Salary up to £32,000
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Van & Fuel Card