We are working with a client in the Southwark area that are now looking for a Resident Services Officer to provide a housing management services to an assigned estate/s, ensuring that tenancies and leases are properly managed.
This is a 3-month contract (inside IR35), working 35 hours per week and it requires someone to be in the office 5 days per week. An Enhanced DBS is also essential.
Principal responsiblities:
- Promote and support resident involvement and inclusion on their estates and work closely with colleagues and partner agencies to ensure residents are informed, involved and consulted on issues affecting them.
- Respond to queries and service requests from tenants and homeowners
- Handle variace tasks including sign-ups, introductory tenancy visits, tenancy audits, mutual exchange, succession, assignment and tenancy terminations
- Investigate and resolve breaches of tenancy or lease in accordance with internal policies and procedures, ensuring that comprehensive records of action are maintained
- Investigate and resolve reports of anti-social behaviour, nuisance and neighbour disputes
- Engage positively with residents’ groups
- Carry out periodic tenancy audits
- Identify or respond to safeguarding and support needs
Key skills/experience required:
- Social housing experience is essential
- Able to resolve complex enquiries from residents
- Excellent customer service and problem-solving skills, with an ability to resolve conflict positively
- An understanding of safeguarding principles relating to children and vulnerable adults
- Previous experience dealing with antisocial behaviour
- Experience of managing budgets and using purchasing processes