Service Care Solutions have a vacancy for an Estates Service Officer to join local authority based out of Islington, North London.
This is a full time temporary opportunity for someone with looking for future growth.
Key responsibilities will include the:
Management and Supervision
Manage a team of caretakers ensuring estates are maintained to the highest quality
To be a motivational leader - coaching, inspiring, supporting and guiding your team to achieve their personal and service objectives
To develop a thorough knowledge of caretaker tasks and frequencies, Council HR procedures and relevant legislation and be able to implement these
Effectively manage performance
To ensure that appropriate staffing levels are maintained
To ensure caretaker lodges and welfare facilities are compliant with relevant health and safety regulations
To ensure caretakers order the appropriate levels of cleaning products, and they have adequate supplies to carry out duties
To provide caretaker supervision on a rota basis at weekends
To assist as required in the measurement of caretaker workloads
To have oversight of accurate records relating to caretakers storage and maintenance of machinery, materials and equipment
Have an oversight of audit records for caretaker stores
Service Delivery
To regularly inspect and monitor the estate services
To ensure health and safety related tasks, including fire safety inspections and fire risk assessments actions are conducted and completed within target times
Ensure the effective identification, ordering and tracking to completion, of all communal repairs, including urgent H&S and emergency repairs
To respond to emergencies and to provide assistance to residents, emergency services, utility companies etc
To work collaboratively with the Tenancy and Community Safety teams, Police and Special Project Teams to help address anti social behaviour
To liaise with Tenancy Management on matters relating to the general tenancy conditions including breaches
To be proactive and work in partnership with the Community Development Team and other agencies
Collaboratively work with other Council teams and partner agencies when dealing with multi-faceted or complex issues
To act as the link with Tenant Management Organisations
To liaise with Tenants and Residents Associations (TRAs), leaseholder groups, Tenant Management Organisations and other bodies, on matters relevant to the estate
To carry out periodical joint inspections of all estates within your management area
To present your ideas for service improvements
Develop a thorough knowledge of the communities and neighbourhoods served
To make recommendations for the improvement of communal areas and estates grounds
To provide well-composed, factually and grammatically correct responses
To provide concise, factually correct and polite responses to verbal enquiries from Council staff, residents and other agencies
To produce estate development plans, including proposals for improvement
To maintain your estate performance reports, keep accurate records for all areas of your work and produce these when required by management
To use the agreed IT systems provided for recording information in relation to caretaking and fire safety inspections and other work streams as required, including any new IT systems as introduced
To undertake other duties commensurate to the grade of the post as directed by management
For further information on this role and to apply, please contact Prakash by emailing (url removed) or call (phone number removed)