Anderson Knight is partnering with a leading organisation in the financial services sector to recruit a Collections Handler. This role focuses on supporting customers in arrears and finding solutions that deliver positive outcomes for them.
Working Hours:
Shifts are allocated to cover service hours on a rotational basis. Flexibility is required, and hybrid working is available after completing the 5-6 week training period.
Key Responsibilities:
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Conduct collections activities in line with company policies, procedures, and regulatory requirements.
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Manage arrears cases, aiming for positive outcomes for both the company and customers while minimising losses.
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Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
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Maintain performance levels and meet targets consistently, proactively addressing any deviations.
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Complete income and expenditure assessments accurately, using financial data to determine customer repayment solutions.
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Exhibit a strong telephone manner, build rapport, and communicate effectively to negotiate positive outcomes with customers.
Requirements:
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Experience in a collections role is preferred.
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Working knowledge of TCF (Treating Customers Fairly) principles.
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Positive mindset, openness, and transparency.
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Attention to detail.
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Customer service experience essential.
Benefits:
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33 days holiday (25 annual days and 8 public holidays)
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Additional birthday holiday
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Discretionary bonus
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15% pension contributions
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Eyecare/PMI benefits