The Company
A market leading engineering company undergrowing a significant period of growth now require an Order Management Coordinator.
The Role
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Working within the Supply Chain Department, the role of Order Management Coordinator is to facilitate the effective management and shipment of sales orders to meet internal and external customer expectations.
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Management of clean sales orders, ensuring they are despatched on time, in full and to the customer’s specification.
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To communicate any delays to the sales team/internal customers in a timely, efficient manner detailing actions and resolution.
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To accurately process outbound deliveries.
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Control and track sales orders and customer shipments.
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Identify any inefficiencies and introduce process improvements.
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To perform a daily review of the current order book, to ensure delivery dates of customer orders are met and to proactively inform the Sales Department of any issues.
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To handle bottleneck situations together with Sales prioritising orders and to report to the Department Manager and Supply Chain Team.
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Assist and evaluate needs with shipping points, services, weights and freight permits, and other information needed, to transport goods.
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Initiates, resolves and documents tracer enquiries when requested.
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Notifying consignees of shipment arrival and coordinating shipment information to other offices and/or agents.
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Arrange the movement of freight to domestic and international customers consignee/agents and update SAP / FIS (Freight information system) with transport data.
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Tracking of urgent shipments, through to the delivery to the customer and reporting to the Department Manager on completion.
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Spot check packing lists and invoices and other relevant documentation for errors and correct these errors to minimise or eradicate impact.
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Use the Warehouse management system to prepare accurate customs paperwork for outbound freight.
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Ensure the accuracy of all sales orders and shipping documents through strict adherence to Standard Operating Procedures.
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Complete monthly, weekly, and daily management reports linked to department KPI.
The Person
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Ideally qualified to Business Administration-Level 4 or equivalent and/or have equivalent experience.
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Demonstrable previous customer service, shipping and/or distribution experience is essential.
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Data entry relating to customer orders.
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ADR experience.
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Proven track record of achievement in a similar position.
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Previous experience of direct contact and cost negotiations relating to transport providers.
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Experience with import and export compliance is highly desirable
The Benefits
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You will be working for a well-established growing employer.
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A company experiencing continued growth, expansion and investment.
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The company are fully compliant with the latest health and safety requirements for current safe working practices