Our client prides themselves on delivering exceptional automotive services and maintaining the highest standards in vehicle repair and maintenance. As part of their ongoing growth and commitment to excellence, they are seeking an experienced and dedicated Workshop Controller to join our team in Nottingham.
Location:
Nottingham
Salary:
£42,000 per annum
Position Overview:
The Workshop Controller will play a critical role in managing the daily operations of our workshop, ensuring the efficient and effective use of resources. This position involves supervising a team of technicians, coordinating workflow, and maintaining high-quality standards in all repair and maintenance tasks.
Key Responsibilities:
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Plan and schedule daily workshop activities to optimize resource use and ensure timely job completion.
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Allocate tasks to technicians based on their skills and expertise.
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Monitor and inspect the quality of work performed by technicians, ensuring compliance with company and industry standards.
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Implement quality assurance procedures to ensure customer satisfaction and safety.
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Provide technical guidance and support to technicians for complex diagnostics and repairs.
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Stay updated with the latest automotive technology and repair techniques.
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Communicate with customers to discuss vehicle issues, provide repair estimates, and update them on repair progress.
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Address and resolve customer complaints and concerns promptly.
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Monitor and manage inventory levels of parts and supplies.
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Coordinate with suppliers to order necessary parts and materials, managing costs and delivery times.
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Ensure the workshop adheres to health and safety regulations.
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Conduct regular safety inspections and implement corrective actions for any hazards.
Team Management:
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Supervise and lead a team of technicians, providing motivation, training, and performance feedback.
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Conduct regular team meetings to discuss progress, address issues, and set goals.
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Maintain accurate records of all work performed, including job cards, parts used, and time spent on each task.
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Prepare and submit regular reports on workshop performance, productivity, and financials to management.
Skills & Qualifications
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Proven experience as a Workshop Controller or similar role in the automotive industry.
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Strong technical knowledge of vehicle systems, diagnostics, and repair techniques.
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Excellent leadership and team management skills.
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Strong organisational and time management abilities.
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Exceptional customer service and communication skills.
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Attention to detail and a commitment to quality.
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Proficiency in using workshop management software and diagnostic tools.
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Understanding of health and safety regulations