Customer Support Manager
Salary £40,000 (Competitive Salary)
Monday to Friday 9am - 5.30pm
Parking on site
25 days annual leave, plus a day off for your birthday
Worldwide Travel Insurance
Group Income Protection Insurance
As an established Manager, you will already have a successful track record of leading people and will be known for engaging, motivating and leading by example. You will know the importance of creating a great working culture, not because it sounds good but because you want the best for your team.
DAY TO DAY DUTIES:
Responsible for leading the Customer Support Team
Engage and inspire those you lead to achieve their goals & key company KPI's
Be an influential coach, mentor and help drive the development of those around you
Understand people and can effectively manage expectations
Provide help and advice to customers using the clients products
Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
ABOUT YOU:
Leadership experience with a confident attitude
Process improvement, coaching and developing people
Effective and confident in communicating and building relationships at all levels - internal and external stakeholders
Great problem-solving skills
Possess high attention to detail
At least 2 years of experience in a customer service senior role in a busy B2C environment
A hunger and excitement to work for a fast-growing business