My client, based in Burton, are seeking an After Sales Administrator to support their busy Service Department on a full-time, permanent basis.
Hours of work for this role are Mon-Friday 8am-4pm.
After Sales Administrator – The Role:
Providing a high level of customer service regarding customer orders and equipment, your key duties will include:
Dealing directly with aftersales customers on matters related with product warranty
Liaison with all departments (Engineering, Sales, Production and Service) regarding all associated quality matters
Maintaining KPI's within the Sage 200 system and Excel spreadsheets
Scheduling and attending all associated meetings with suppliers and customers if required
Shipping of warranty replacement parts to customers and arranging collections of damaged/faulty parts or equipment
Stock control within the Sage 200 system
Dealing with Service customers parts repairs
Invoicing all of the Service Department's sales orders when complete After Sales Administrator – The Candidate:
This is a busy and varied role that requires a candidate wo be able to work effectively as part of a team and to have fantastic communication skills, both written and verbal.
Good IT skills are required, particularly Excel and Outlook and you must have excellent multitasking and organisational capabilities.
It is essential that you are able to use initiative, manage time effectively and have a positive work ethic.
INDC