Title: Tenant Liaison Officer
Location: Boston
Salary: £16-17
Working on Bathroon Refurbishments/renewals, you will play a key role in resident and community engagement initiatives and communications, liaising with residents to ensure a clear understanding of the nature and scope of works taking place in their home.
Roles & Responsibilities:
Be the main point of contact for residents before, during & after works. You will be responsible for making the initial contact with residents, carrying out inductions, keeping them updated, carrying out work in progress visits & carrying out handover / customer satisfaction visits on completion.
Deal with all resident complaints promptly and in line with KPIs & the Ombudsman complaint handling code.
Coordinate all access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.
Work closely with your Site Management team, client and subcontractors to provide a great customer experience.
To Apply
Please apply via CV or call Aran/Danielle at Fawkes & Reece on (phone number removed) for more information